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How slot features Handles Your Personal Data

At slot features, your personal data belongs to you — we collect only what is necessary to run your account securely, process payments via UPI, Paytm and PhonePe…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour right to access or delete dataIndia-region account security
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jackpots How slot features Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to exercise any of your data rights — access, correction, deletion or portability — our privacy team is reachable through three channels.

Email the Privacy Team Send your data request to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your account and respond accurately within seven business days.
Live Chat Support Open the live chat window inside your account dashboard and select the Privacy or Data topic. Our agents can log your request immediately and escalate it to the privacy team on your behalf during chat hours.
Written Request Form Download and submit the data request form from your account settings page. The form covers access, correction and deletion requests in one document, reducing the back-and-forth you might otherwise face over email.
HOW WE PROTECT YOUR DATA

Our Data Handling and Security Practices

slot features applies layered security practices across every data touchpoint — from the moment you enter your UPI ID through to withdrawal confirmation.

Encrypted Data Storage

All personal data — including your name, contact details and payment identifiers — is stored using industry-standard encryption at rest and in transit, so your information is unreadable if intercepted.

Cookie and Tracking Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Payment Data Handling

When you deposit via Paytm or PhonePe, your full payment credentials are handled by the respective payment processor — we store only a masked reference token, never your complete UPI PIN or card number.

Data Retention Period

We retain your account data for as long as your account is active and for a defined period after closure, as required by applicable law. After that period, your data is deleted or anonymised from our systems.

Account Security Controls

Two-factor authentication is available for every account. If we detect an unusual login attempt — a new device or unfamiliar location — we pause access and notify you by email before allowing the session to proceed.

Your Right to Request Changes

You may request access to, correction of, or deletion of your personal data at any time. Submit your request via the privacy email or live chat; we will confirm receipt and act within the statutory timeframe.

Your Privacy Questions, Answered

The questions below cover the data rights and privacy concerns we hear most from account holders. If yours is not listed, reach out through the contact channels in the section above.

We collect your name, email address, mobile number and, where required by law, identity verification documents. Payment details shared during UPI or Paytm transactions are processed by the respective payment provider and only a masked reference is stored on our side.

Yes. Submit a data access request via our privacy email or the in-account form. We will compile your data into a readable file and deliver it to your registered email address within seven business days of receiving your request.

Send a deletion request through the privacy email or live chat. We will remove or anonymise your data within the timeframe required by applicable law. Note that some records may be retained longer where law or fraud prevention obligations require it.

We share data only with payment processors — UPI networks, Paytm, PhonePe — strictly to clear your transactions, and with identity verification partners where local law requires it. We do not sell your data to advertisers or marketing companies.

Retention periods depend on the type of data and applicable law in your region. In most cases, account records are held for a defined period after closure and then deleted or anonymised. You can ask for the specific retention schedule through our privacy team.

We use session cookies for login continuity and analytics cookies to measure lobby usage patterns. You can disable non-essential cookies from your browser settings. Disabling session cookies may affect your ability to stay logged in during a session.

Contact our privacy team first via email or live chat so we can investigate and resolve the issue. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction where local law permits.

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